Difficult Conversations

Difficult Conversations

How to Discuss What Matters Most

Book - 2010
Average Rating:
Rate this:
Penguin Putnam
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

Publisher: New York : Penguin Books, c2010
Edition: 10th anniversary ed., 2nd ed.
ISBN: 9780143118442
0143118447
Characteristics: xxxiii, 315 p. : ill. ; 20 cm
Additional Contributors: Heen, Sheila
Patton, Bruce

Opinion

From the critics


Community Activity

Comment

Add a Comment

There are no comments for this title yet.

Age

Add Age Suitability

There are no ages for this title yet.

Summary

Add a Summary

There are no summaries for this title yet.

Notices

Add Notices

There are no notices for this title yet.

Quotes

Add a Quote

There are no quotes for this title yet.

Explore Further

Browse by Call Number

Subject Headings

  Loading...

Find it at SMPL

  Loading...
[]
[]
To Top