The Relationship Engine

The Relationship Engine

Connecting With the People Who Power your Business

Book - 2017
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American Management Association

Relationships hold companies together and fuel future growth. From connecting with customers to forging high-performing teams, success depends on everyone working well together. Yet many leaders prioritize potential relationships and take established ones for granted. They shouldn’t. Research reveals that these core relationships are often the weakest…and can prove more vital than missed networking opportunities.

Whether working with employees or associates, vendors or customers, The Relationship Engine gives you the tools you need to become an intentional, masterful relationship-builder. The book helps you establish common ground, focus on collaboration instead of command, put people before process, demonstrate worthy intent, and make every interaction matter. This insightful and practical guide includes:

  • A powerful RQ Assessment designed to measure and evaluate business relationships
  • A Relational Agility Action Planner
  • Lateral and vertical relationship strategy templates
  • And more

Even the best-laid strategic plans are worthless without caring, real-life connections. It’s time to invest in the bonds that will drive sustainable success.

Book News
Wallace, a consultant and executive education professor, explains how to become a relational leader who puts the other person's goals and values at the forefront in a business relationship through five principles that lead to relationship development and improved performance: display worthy intent; care about people's goals, passions, and struggles; make every interaction matter; value people before processes; and connect performance to a purpose. He describes these principles; case studies and anecdotes about real relational leaders who use them in their organizations; a process for applying the five principles with colleagues, professional peers, and advocates; and the practical development of these competencies. Annotation ©2016 Ringgold, Inc., Portland, OR (

Publisher: New York City :, AMACOM,, 2017
Copyright Date: ©2017
ISBN: 9780814437131
Characteristics: xxi, 216 pages : illustrations ; 24 cm


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